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The philosophical leaders of the quality movement, Philip Crosby, W . Edwards Deming, and Joseph M . Juran, had the same general message about what
The philosophical leaders of the quality movement, Philip Crosby, W Edwards Deming, and Joseph M Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was part of that message?
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Zero defects
Six Sigma
Fourteen steps for quality management
Customer focus
Quality is free
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