Question
The phone shopping center cells products by displaying products on television and taking orders by telephone. The hours of operation are 8:00 AM to 5:00
The phone shopping center cells products by displaying products on television and taking orders by telephone. The hours of operation are 8:00 AM to 5:00 PM. The minimum number of operators needed at different times of the day has been determined as shown in the table below.
Time | Minimum number of Operators Needed |
8:00 AM – 9:00 AM | 15 |
9:00 AM – 10:00 AM | 10 |
10:00 AM – 11:00 AM | 18 |
11:00 AM – 12:00 PM | 14 |
12:00 PM – 1:00 PM | 15 |
1:00 PM – 2:00 PM | 16 |
2:00 PM – 3:00 PM | 20 |
3:00 PM – 4:00 PM | 18 |
4:00 PM – 5:00 PM | 16 |
The center may be staffed by full-time employees who start at 8:00 AM and leave at 4:00 PM and by part-time employees who work five consecutive hours. The cost for a full-time employee is $45 per day (including salary and benefits), while a part-time employee costs $30 for five hours. The number of full-time employees cannot exceed 15. The company wishes to minimize cost. Formulate this as a linear programming problem and answer the following questions.
- How many full-time employees should be used?
- How mane part-time employees should be reporting for work at each of the different hours of the day?
- What is the minimum total cost?
- How many employees start to work at 11:00 AM?
- How many employees work during 11 AM and 12 noon?
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