The president of Delta airlines has hired you to manage a new project to implement chatbots. You can decide exactly what the chatbot will do. Put together a high-level implementation plan and operational policies for this chatbot project. The plan should describe the business goals, the scope of the effort, the timeframe for the implementation, what resources are needed for the project. Please explain how the new chatbot will be used by Delta airlines and customers. You should also analyze the risk factors of using chatbots (e.g., deteriorated morale among customer service representatives, poor service for customers) and how those risk factors can be mitigated. In the operational policies, you should describe when people will use chatbots and what other options will be available. For instance, will a chatbot be the required first stop for all customers, or one of many mechanisms for customers to interact with Delta airlines? Will "preferred" customers have additional service options? If so, please describe the process for identifying "preferred" customers.

please include references