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The primary ongoing challenge for leaders is to deal with continuous change. Covid-19 has changed industry dynamics and the way we perceive the future, our

The primary ongoing challenge for leaders is to deal with continuous change. Covid-19 has changed industry dynamics and the way we perceive the future, our attitude towards work organisation, and the skills we need to maintain our competitive advantage. Research and explain what is the "change process" Carol Tom have brought in UPS that other organisation can benefit from. Provide evidence in support of your

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