The primary purpose of the balanced scorecard is to:

Solve and immediate crisis

Effectively implement strategy

Report operating statistics on the organization's website

Track key performance indicators (KPIs)

Question at position 2 What is the most important tool that is used to implement a traditional strategic plan?

What is the most important tool that is used to implement a traditional strategic plan?

The strategic plan document

Operational reports and statistics

Financial reports

Management control and actions

Question at position 3 What is the primary problem with using traditional reporting tools to execute strategy?

What is the primary problem with using traditional reporting tools to execute strategy?

Reports are created by different departments

Reports do not connect to other reports or actions.

Reports are reviewed by different department managers at different ;evels

Reports are created for different time frames (weeks, months, etc.).

Question at position 4 What does "balance" mean in the term balanced scorecard?

What does "balance" mean in the term balanced scorecard?

Employees are located in an even distribution within the facility.

An organization executes strategy by viewing itself from a set of balanced perspectives.

Marketing, operations, and finance all have equal representation in the executive suite.

An organization has a balanced set of initiatives throughout its strategic plan.

Question at position 5 What is not a key feature of the balanced scorecard management system?

What is not a key feature of the balanced scorecard management system?

Clarify and translate vision and strategy

Communicate and link strategic objectives and measures

Plan, set targets, and align strategic initiatives

Provide an evaluation system for employee performance

Question at position 6 What are the four perspectives used in the balanced scorecard?

What are the four perspectives used in the balanced scorecard?

Finance, Operations, Customers, Employees

Finance, Operations, Customers, Patients

Operations, Customers, Employees, Quality

Operations, Community, Customers, Employees

Question at position 7 Which of the following is not a financial strategy used by healthcare organizations?

Which of the following is not a financial strategy used by healthcare organizations?

Grow revenue

Reduce costs and improve productivity

Invest in physican assets and human capital

Increase customer satisfaction and tetention

Question at position 8 From the customer perspective, what is the most important question an organization should ask?

From the customer perspective, what is the most important question an organization should ask?

Are we increasing market share?

Are our physicians loyal?

Are our patient experience scores improving?

Are we delivering our value proposition to our customers?

Question at position 9 Which of these measures is not used in the customer perspective?

Which of these measures is not used in the customer perspective?

Number of marketing campaigns

Customer retention

Customer acquisition

Customer satisfaction

Question at position 10 Once a product has been designed and delivered, what is the last step in an effective organization's operational process?

Once a product has been designed and delivered, what is the last step in an effective organization's operational process?

Billing and collections

Post-sales services

Customer surveys

Inventory reductions

Question at position 11 What is not a measure of innovation?

What is not a measure of innovation?

Percentage of sales from new products

New product introductions

Product profitability

Time to break even (development cost = accumulated profit)

Question at position 12 What is the ultimate goal of providing employees with training, a supportive culture, and appropriate IT tools?

What is the ultimate goal of providing employees with training, a supportive culture, and appropriate IT tools?

Meeting the organization's goals

Employee retention

Employee satisfaction

Employee productivity

Question at position 13 What is not a measure of employee satisfaction?

What is not a measure of employee satisfaction?

Minimal numbers of requests for salary increases

Recognition for doing a good job

Active encouragement of creativity and initiative

Involvement with decisions

Question at position 14 The balanced scorecard with strategy mapping is quantitatively based, providing a vehicle for ongoing strategy analysis and improvement.

The balanced scorecard with strategy mapping is quantitatively based, providing a vehicle for ongoing strategy analysis and improvement.

True

False Question at position 15 The purpose of a strategy map is to:

Link strategic initiatives with "if - then" statements

Map the movement of patients within a hospital

Display the key performance indicators

Link strategies to the organization chart

Question at position 16 The metrics on the balanced scorecard are used to:

The metrics on the balanced scorecard are used to:

Display current performance and predict future results

Measure all operational results

Display all financial results

Connect productivity to financial performance

Question at position 17 The topmost perspective on the standard strategy map is:

The topmost perspective on the standard strategy map is:

Learn and grow

Customer

Financial

Operations

Question at position 18 Once a strategy map has been constructed, which action is not critical to the effective use of the balanced scorecard?

Once a strategy map has been constructed, which action is not critical to the effective use of the balanced scorecard?

Set stretch targets for all initiatives on the map

Identify critical cross-organization initiatives that support the strategy map

Link the map to annual resource allocation and budgets

Use a variety of graphics to display the monthly results

Question at position 19 PMI formal project management is:

PMI formal project management is:

A method to develop a strategic plan

Use a variety of graphics to display the monthly results.

Project management tools for IT and construction projects

Tools to optimize processes

Question at position 20 The Project Management Institute is"

The Project Management Institute is"

A consulting service to help rescue projects that are in trouble

The European project management certifier

The intellectual and academic home for the project management profession

A university consortium

Question at position 21 Which item is not a characteristic of a project?

Which item is not a characteristic of a project?

Is done one time

Has a specified scope of work

Has a specified budget

Results in cost savings

Question at position 22 Which of the following is not an element of a project charter?

Which of the following is not an element of a project charter?

Project mission statement

Assigned project manager and authority level

Project purpose and justification

Team meeting frequency and structure

Question at position 23 The best method to select among competing projects is:

The best method to select among competing projects is:

Do projects with the best financial return

Do projects that involve your best employees

Develop a matrix of criteria that are important and then rank each project

Rank each project on duration and do the shortest projects first

Question at position 24 The scope of a project is defined by:

The scope of a project is defined by:

Performance, quality, and cost

Time, cost, and number of employees affected

Cost, time, and the critical path

Cost, time, and performance

Question at position 25 A project has been chartered and it now needs to be done more quickly but at the same performance level. What effect will this have?

A project has been chartered and it now needs to be done more quickly but at the same performance level. What effect will this have?

The cost will increase

The cost will decrease

The duration of tasks on the critical path can be held constant

More personnel will need to be added

Question at position 26 The project champion is:

The project champion is:

The CEO

A senior manager who can help solve high-level problems as the project progresses

The best project manager in the organization

An experienced project manager who can function as an ad hoc troubleshooter

Question at position 27 Why is it important to have project milestones?

Why is it important to have project milestones?

They show all the detailed tasks

They fix accountability for team members.

They show the expected times for the major accomplishments in a project.

They indicate the critical path

Question at position 28 Tasks in a work breakdown should be no more than:

Tasks in a work breakdown should be no more than:

1 day long

1 week long

3 weeks long

6 weeks long

Question at position 29 A network diagram connects tasks in order of precedence.

A network diagram connects tasks in order of precedence.

True

False

Question at position 30 The critical path is used to determine:

The critical path is used to determine:

Total cost of the project

Which tasks have the greatest risk of not being done on time

Which tasks are linked and if accomplished on time will result in the shortest duration for the project

If the predecessors' relationships are incorrect

Question at position 31 Which is the type of contracting with the highest risk?

Which is the type of contracting with the highest risk?

Fixed cost

Cost reimbursement

Time and materials

All of the above have the same risk level

Question at position 32 Which is not a good meeting behavior as a member of project team?

Which is not a good meeting behavior as a member of project team?

Contribute to the discussion

Actively listen

Aggressively challenge poor ideas

Accept feedback easily