The principal of your estate agency firm has been asked to give advice to a longstanding and loyal client of the firm as the client believes that she was 'done in' by a certain financial service provider whose services she had recently used.

Your principal, aware that you are now quite the expert in FAIS, approaches you for your assistance in the matter. He requests you to provide a 1 page memorandum detailing the role, duties and powers of the courts in granting redress in the event that the client should decide to institute civil proceedings against that financial service provider (FSP) rather than launch a complaint through the office of the Ombud.