The principle problem of difficulty in obtaining comparative data is a characteristic of which form of benchmarking?

	a.	Competitive benchmarking.
	b.	Internal benchmarking.
	c.	Industry benchmarking.
	d.	Process benchmarking.
	e.	External benchmarking.

One of the signs that a firm's performance measurement system is inadequate is when no one notices when reports are not supplied. This may occur for which of the following reasons? 1) Reports are too detailed. 2) Reports are too summarised. 3) Reports are too late. 4) Reports focus on the wrong factors.

	a.	1, 2 and 3.
	b.	2, 3 and 4.
	c.	1, 2 and 4.
	d.	1, 3 and 4.
	e.	1, 2, 3 and 4.