The problem is: "Customers switch to other competitors as a result of ineffective communication with customers and internal stake holders, including call center wo intaract with customers on phone ." As Customer Service Officer at bank identify customer service problem, introduce it, explain the problem, provide solutions and justifications, conclude and make recommendations.

Assignment for 3 pages -Introduction - half page -Problem statement - half page -Solution and justification - One page - Conclusion and recommendations -One page

Times New Roman- font size 12