The project has been completed and your product has been shipped. All of your customers are reporting severe breakages in using the yarn in production. There has been substantial damage to your customers machines and all your customers are demanding their money back as are your project sponsors and lenders. The company is being accused of misrepresenting the quality of the product they have supplier. There are media outlets at your corporate offices demanding answers.

Question: From the above scenario, using the last step in the crisis management framework, write/ complete all documentation, perform 'crisis post mortem', Thank everyone who helped, Update and apply process, and risk mitigation plans (step 1), Focus on technical innovation, and knowledge transfer to others. please include in text citations also

Note: No general statements, please. Provide specifics.