The purchase patterns for two brands of toothpaste can be expressed as a Markov process with the following transition probabilities:

	To
From	Special B	MDA
Special B	0.80	0.20
MDA	0.25	0.75

1. Which brand appears to have the most loyal customers? (MDA or special B) Explain.
2. What are the projected market shares for the two brands? If required, round your answer to three decimal places. 1 =_ , 2 =_