The purpose of understanding social norms and conflict within teams is to help team members and team
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The purpose of understanding social norms and conflict within teams is to help team members and team leaders understand how to optimize performance through awareness and intervention (when necessary). To be an effective team member/team leader, it is important to understand the social factors that can influence team success as well as the potentially positive and negative impact of conflict on team outcomes.
1. Why do social norms matter in a team context?
2. How can a team benefit from experiencing conflict?
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