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The quality assurance (QA) officer has noticed that one particular nursing unit has a higher-than-usual number of negative patient responses for the last 3-month period

The quality assurance (QA) officer has noticed that one particular nursing unit has a higher-than-usual number of negative patient responses for the last 3-month period about the nursing care they received. Based on this data, which auditing tool should the QA officer pay the closest attention to during the quality review process?  Process audit Structural audit Outcome audit Competency audit

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