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The quality director at your health plan is responsible for the quality initiatives that are conducted throughout your healthcare organization. Conduct an interview with that

The quality director at your health plan is responsible for the quality initiatives that are conducted throughout your healthcare organization. Conduct an interview with that person and answer the following questions:

  • What is the interviewee's role with regard to quality in the organization?
  • Currently, what topics are being worked on in quality improvement?
  • What barriers exist that inhibit the implementation of quality improvement initiatives?
  • How can improved information management or HIT enhance quality improvement?
  • How do clinical decision-support systems contribute to the quality of patient care? How are those outcomes measured?
  • How has the influence of federal and state government changed how quality is improved and measured?
  • What's the future of quality in healthcare organizations? Any trends?

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