The quality of the goods and services is a growing source of concern for your line manager. The reason for this is that an increase in customers have been getting in touch with her to voice concerns about issues they've had when making purchases at the Petstore. The complaints appear to be concentrated in two areas: billing mistakes made at the register and weight variances of packages of dried dog food with the Petstore brand. Mrs. Leesha wants specific data to be gathered in order to comprehend the situation better. The information from the audit of 50 randomly selected bills per day that were issued over the previous 30 days is displayed in Table 3. For 27 randomly selected samples of five observations each, taken from the daily dog food deliveries, the weight sampling data are shown in Table 4 (mean and range in kg).

In the last third of the month, Ms. Leesha noted a rise in the amount of billing problems. She is aware that the business demands high quality standards and wonders if both procedures adhere to 3 sigma guidelines. She requests that you examine the information at hand and create a brief report (1,000 words plus 10%) that addresses the issues raised in the tables and statistics.

As a junior operations manager at the pet supplies shop Petstore, you recently started a new position. The tone and vocabulary of your reports should be formal because you are writing them to your line manager, Ms. Leesha.

there are 2 tables available,

Regarding both kinds of data, you should take into account:

a. Interpret and explain the data. b Establish suitable 3 sigma control limits and produce control charts. explain the strategy you're using. What does 3 sigma say about the quality that is considered acceptable?

c. Is the process under control? Explain.

d. Explain the findings and effects of your research.

e. How might TQM adoption benefit the business?

f. Make the company 2 crucial suggestions.

Table 3: Number of incorrect bills issued at checkout (50 observations) Table 4: Dog food weight (kg ) samples (5 observations)