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The question needs to be answered in 20 mins. Suppose, on a very tiresome day, you and your friend have decided to visit Tabaq Coffee.

The question needs to be answered in 20 mins.
Suppose, on a very tiresome day, you and your friend have decided to visit Tabaq Coffee. While drinking cappuccino you and your friend have come up with an idea to engage in a similar business like this in your locality. In order to draft the ordering process your friend wants to draw a business process model. Now please help your friend to draw a BPMN 2.0 diagram using the following details:

Customer:

  • Ask baristas for menu.
  • If a touchless menu is preferred, then scan the QR code available on the table. Otherwise, receive a menu from the barista.
  • Check if cappuccino coffee is available. Otherwise, select another item.
  • Place order. Customers may also add cookies to the order.
  • Get a token for the order and simultaneously, receive a money receipt.
  • Receive ordered items.
  • Rate Tabaq coffee shop.

Cashier:

  • Receive order from customer.
  • Generate a bill for the selected item.
  • Receive payment from customer.
  • Save order for preparation with status set to pending.
  • Give a token and a money receipt to the customer for the order.

Presenter:

  • Receive new order.
  • Prepare food as per the order.
  • Present to the customer when prepared.
  • Update order status as delivered.

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