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The Radiology Department regularly collects patient satisfaction data and wanted to determine if patient satisfaction differed based on the payer for the service. They categorized
The Radiology Department regularly collects patient satisfaction data and wanted to determine if patient satisfaction differed based on the payer for the service. They categorized patients as either having the Government as their payer (Medicare, Medicaid, military, etc.) or Other (for private insurance, self-pay, etc.)
The summarized results for patient satisfaction with their service is found in the table below.
Highly Satisfied | Satisfied | Neutral | Dissatisfied | Highly Dissatisfied | Total | |
Government | 17 | 20 | 15 | 30 | 50 | 132 |
Other | 16 | 23 | 43 | 29 | 27 | 138 |
Total | 33 | 43 | 58 | 59 | 77 | 270 |
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