The rapid use of technology by HR departments in business organizations has resulted in: a. HR employees having greater responsibilities for record keeping b, the elimination of face-to-face meetings and training sessions entirely across all businesses c. the collection of employees' opinions through online surveys to improve employee engagement initiatives d. organizations becoming more bureaucratic and restrictive about information pertaining to workplace policies Roth Banking set up a program encouraging employees to share their ideas for improving customer satisfaction and increasing sales. After a year of collecting these ideas, the HR department conducted an employee survey and learned that its empioyees felt little empowerment after the implementation of this program. What would Roth Banking do first to improve the employees' sense of empowerment? a. Traun managers to link employees to resources within and outside the organization b. Encourage employees to interact with staff throughout the organization c. Show that management listens to employee ideas and implements the valuable ones d. Hold employees accountable for their results