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The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months,
The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:
Type of Problem Frequency
number of times
Batteries not included
Items damaged when received
Literature not included in box
Parts missing
Unit not working
If they construct a Pareto chart, how many of these categories are required to make up of all complaints?
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