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The __ refers to the sometimes-observed effect that customers who experience a service failure and then have it resolved to their full satisfaction are more
The __ refers to the sometimes-observed effect that customers who experience a service failure and then have it resolved to their full satisfaction are more likely to make future purchases than are cu
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Project Management A Managerial Approach
Authors: Jack R. Meredith, Samuel J. Mantel, Scott M. Shafer
9th edition
1118947029, 978-1119031963, 1119031966, 978-1118947029
