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The Right Way to Manage Unprofitable Customers forwards a framework / model to guide firms though the divestment ( firing ) process. Of the following

The Right Way to Manage Unprofitable Customers forwards a framework/model to guide firms though the divestment (firing) process. Of the following offered below, which is the furthest step along in that process?
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Educate customers
Migrate customers to other means/methods of doing business
Renegotiate the value proposition (relationship with the customer)
Reassess the current customer relationship

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