The Riverside Hotel (a fictitious hotel) is a 165-bedroom (operating all year round) upper upscale boutique hotel with a star rating of 4 stars. The hotel has a heavy reliance on corporate market segment and conferences in weekdays and transient leisure over weekends. You have been hired as a new Rooms Operations Manager. The hotel's current year's rooms financial performance has been overall adverse compared to last year, as evident from the financial information (refer to section 5 below). There has been recent poor guest feedback, which has highlighted the following issues: inaccurate information about hotel's room product and in-room amenities provided long waiting times at arrival and departure phones not getting picked at guest services poor cleanliness in bedrooms delay in delivery of guest requests to bedrooms