The sales department team consists of four employees, three of whom spend much of their workday outside of the office working with the clients. All three employees have had a near-miss in the past in dealing with violent clients. On two occasions, clients who call in the office lost their tempers because they received answers they did not like. Several times the employees who conducted their business outside the office were the targets of threats and aggressive behaviour. The employees reported this issue to their sales manager, and this issue was discussed during the management meeting.

What actions do you recommend for mitigating workplace violence? (select all that apply)

Select 4 correct answer(s)

Question 8 options:

Instruct workers about the risk associated with workplace violence

Conduct the Risk Assessment to determine the level of the risk associated with workplace violence

Develop policy and procedure to eliminate or reduce workplace violence

Establish policies or process where workers can refer to the physician as a result of workplace violence

Hire new employees who will be capable of dealing with this type of situations and knows who to communicate with potential violent clients.