The Santa Teresa Health Center provides help and treatment for alcoholism and drug addiction. The case offers a real-world setting to discuss the challenges facing hybrid organizations as they seek to balance the passion, values, and mission of a social, non-for-profit organization with the efficiency, innovation, and resources of a traditional for-profit organization. Furthermore, the case provides food for thought about ways to improve the cost allocation to patients and this way provide relevant information for decision-making and improvements to the management of the clinic.

In non-for-profit organization, the goal is to maximize social impact, not financial results. Still, the firm needs to employ management knowledge to pursue sustainability of its work.

4.- Do you think that because Rodrigo is used to working with for-profit organisations, he could offer decisions that would not be sensible in a non-for-profit organisation? What broader strategic considerations can arise from managing a small or medium enterprise