The scenario is that you have just been recruited by Rosewild Transportation Company as their first ever Quality Manager. Rosewild Transportation is a small regional provider of transportation solutions in Alberta; however, they have just won 2 new major accounts that has caused them to grow at a rate of 200% per annum for the previous 2 years; as a result of this expansion they are encountering numerous challenges with the level of service they provide to their customers and are coming under pressure to improve, which is why they have recruited you. The immediate challenge to be addressed is: the damage rate, which has dropped from 0.5% to 12%.

Therefore, the owner of the company has given you the 2 objectives of:

Introducing a quality system, consider the options such as EFQM, ISO9000, Malcolm Baldridge Award, Deming Prize

Making recommendations on the tools that could be used to improve their immediate challenge in the area where their performance has dropped.

You decide to produce a business report for the owner where you will explain the different quality systems that are available, compare and contrast them, and then provide your recommendation on which system to implement with your robust justification; then you will make recommendations on which quality tools you recommend to be used, and why, to address the immediate challenges. Remember, it is better to do the work as early as you can so you can leave time to clarify anything with me preferably prior to the deadline! Remember the difference between a system and a tool!

I JUST NEED ONLY INTRODUCTION PART, PLEASE DONT COPY PASTE THE ANSWER FROM THE PREVIOUS QUEAND PLEASE PROVIDE THE LINK WITH IT!!!! tHANK YOU