The Scenario

Joseph and Krystalare part of your socialgroup. Theyjoined Missile's FinancialServicestogether as middlemanagers.Each one, reportsto adifferent senior manager.These senior managersreport to the Managing Director.Once a month after payday, Joseph, Krystal and other membersofthe social group alltryto havelunch together.

Joseph isvery distressed.'I've had an awfulweek and thismorning wastheworst!'He recounts what happen betweenhimself and Nicholas, hismanager.

'Nicholasand I weretomeet with anew supplier tofinalizeacontract.I have been dealingwith the supplier allthis time, over two anda halfmonthsand wejust needed to finalize thecosting.Wehad reached an agreementabout the costthat both ofus were comfortable with.For thepast two weeks, I havebeen trying to get Nicholasto look at the contract and agreethefiguresetc.Wereallyneed thisguy's company.Theyare fastand have agreat reputation for productsand

services.Theprice isgood and theyare willing to customizethestationary, with no additionalcost to us.Anyway, Nicholas was alwaystoo busy to meet.I emailed him thecontract and myteams thoughtson how weshould proceed hoping he would readit.'Myteam consistsofthe Accounts/FinanceManager, InventoryManager, Legal Officer, Research & Development Manager, PublicRelations Manager and I, meet at different timesand days.

'Anyway, Nicholasand I, met withthesupplier this morning.We aregoing through the

contract, the next thing I knowNicholas says,'This won't work for us.Thecost istoo high.Where did these calculationscomefrom?

'If thefloor had opened up and swallowedmeI could have notbeenmore embarrassed.Imean I spent threeweeks, working on itwiththeteamAccounting, PR, Legal and others!Joseph shaking hishead continued, 'hejusttook over theconversation.I mean wegot the contract signed but in theend allthat happened wasthat thefigures were rearranged and we still end

up paying the same.''Iam tiredof thisfoolishness. He stayslocked in hisoffice on hiscell every day.OnlyGod knows what he doesin there.'

1. Based on the scenario, Tabulate a workplace communication protocol for Missile's Financial Services ensuring that three (3) methods of communication and three (3) barriers to communication are taken into consideration.