The Scenario :

You are an analyst in the IT department at a local marketing company Cyber Solutions with offices in both Abu Dhabi and Dubai. With the UAE returning to life post-COVID, your management would like to create a hybrid working policy that enables some of the benefits of remote work, while still ensuring that business processes are not affected. It is not intended to be a work from home policy that is implemented 100% of the time, as management found that fully remote working negatively impacted business. However, they would like to have more flexible working conditions to limit delays and challenges caused by physical absences.

Instruction Manual :

One of the challenges of effective remote working is using a video-conferencing App that is cheap, reliable, and easy to use. The IT Manager of Cyber Solutions has asked you to choose a video-conferencing App that can be used by all employees to meet with each other regularly. In order to ensure that all employees use it correctly, you must create an instruction manual that introduces the video-conferencing App to all members of staff at Cyber Solutions, and gives detailed instructions on how to install it and how to use it.

Your instruction manual should:

Choose a video-conferencing App

Write a brief introduction to the App this should be written in your own words and should be appropriate for the intended audience

Create step-by-step instructions for installing the App on a laptop or personal mobile device

Create step-by-step instructions on how to use the App.

Provide contact details and where to find further help

Graphics and design are also key features of this document, so be sure to include effective graphics that follow the design principles. Further details can be added and invented as necessary, provided they fit within the given scenario. The manual should demonstrate awareness of purpose, audience, structure, and use.