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The School Caf Business Systems Gap analysis (Previous FY) Strategic Objective Target Actual Variance Favourable / Unfavourable / Ok What are the areas for improvement

The School Caf Business Systems Gap analysis (Previous FY) Strategic Objective Target Actual Variance Favourable / Unfavourable / Ok What are the areas for improvement / gaps? What needs to be done to close these gaps? Customer service system Marketing operational system Customer satisfaction rating 80% 73% Customer retention rate 60% 48% Favourable

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