The service department will need a system to support its unique needs of scheduling technicians, obtaining parts for repair, and setting up follow up appointments once parts are in-stock. I want to make sure that none of the analysis and design tasks fall through the cracks. I need you to identify all of the tasks that you will need to complete. I find it is helpful to create a Work Breakdown Structure to identify the tasks. Don't forget to include the system and industry analysis, system design, implementation plans, and security tasks in your WBS.

it best to come up with a best, worst, and most likely time estimates. Then I add up the estimates (best + worst + (4 x most likely)) by giving more weight to the most likely and then divide by 6.

Please put all of this information into your preferred project management software package.

and make a list of all the possible risks for this service department system project?

I really need help with this project any and all help with be appreciated.

This PROJECT is only a "Scenario" and it is not a real department. Thanks for all the help! anyone who help me with this. i will rate them as a big help thanks!