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The service encounter model encompasses an invisible technical coje and visible service delivery system. servuction high contact/low contact theater metaphor moment-of-truth metaphor
The service encounter model encompasses an invisible technical coje and visible service delivery system. servuction high contact/low contact theater metaphor moment-of-truth metaphor
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Principles of Risk Management and Insurance
Authors: George E. Rejda, Michael McNamara
13th edition
134082575, 978-0134083445, 013408344X, 978-0134082578
