The service vision is important since All the above It outlines for customers what the firm aims to deliver. It provides all members of the organization with a common vision of the firm's overall goal. It clearly outlines for employees the final service benefits that customers may expect to receive. Question 9 Steps in service design include each of the following EXCEPT Establish an overall timeframe for the execution of the service. Identify the processes that constitute the service. Ensure the service process does not inconvenience employees or associates. Analyze the process in terms of profitability. Question 10 When designing a service process, it is important that The convenience of front line service employees is prioritized. Front line service employees, versus management, are ultimately held responsible for senvice qwity, Appropriate inspection processes are built into the overall service process. Service quality is built into the overall service process