The Shoreline Hotel has a quarterly supervisor's training program for supervisors who have been promoted to the position for one year or less, and for interested entry-level employees who are nominated by their supervisor. Manuel, a newly promoted dining room supervisor in the hotel's restaurant, was excited to attend his first program session.

The discussion topic for this quarter was: "The Future of Work Teams at the Shoreline Hotel." The session was led by a human resources training specialist. It began with an overview of the critical importance of teamwork to the property's success, followed by a general discussion of how team responsibilities might change in the future. In closing, the presenter challenged the participants with the following question: "What are some ways you can more fully utilize your work team to meet the challenges in your workplace?"

As Manuel closed his notebook and stood up to leave, he was already thinking of how he was going to employ his work team in new ways in the coming months. Question 1 Drawing on concepts discussed in the chapter, what are some ways Manuel can more fully utilize his work team?