The Situational Leadership Model approaches different dimensions under the four dimensions of "selling", "telling", "representing" and "empowering". (i) Explain the "over-leadership" and "under-leadership" phenomena associated with this leadership model. (ii) Discuss how this model can be used to achieve high-performance fit (HPM) for individuals or work teams in relation to their readiness, willingness, coaching, and motivational attributes.

(b) explain under what circumstances a manager would (i) advise (ii) instruct employees

(c) (i) Explain what "efficiency", "productivity" and "quality" are. (ii) Two recommendations on how organizational leaders should implement performance indicators to ensure that the parameters of (i) are addressed for work from home (WfH) situations during the COVID-19 pandemic.