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The Southwest Airlines training video showed several instances of how simple efforts from employees led to the providing of exceptional customer service. Using one of

The Southwest Airlines training video showed several instances of how simple efforts from employees led to the providing of exceptional customer service. Using one of these specific instances explain the legacy or impact of the instance from the following perspectives:

a) From the perspective of the customer involved

b) From the perspective of Southwest airlines and/or the actual employee

help a and b

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