The staff at Rock and Roll Roosters have started to complain about the rosters being unfair. Some staff only work weekends and some staff get the weekends off. Kylie is a full timer who works Monday to Friday so she can be home with her children on the weekends. Tom works as a casual on Friday and Saturday nights and is unhappy about missing out on social outings with his friends every weekend. Tom is now complaining to other staff that it is unfair that Kylie never works weekends. Outline the steps that you would follow in order to evaluate options for the resolution of this conflict