The stakeholder network of a new courier service at the intersection of Lougheed Highway and Gilmore Ave. in Burnaby are defined as below:

1. The Internal stakeholders:

1.1 Board of directors

• Director
• Project Sponsor (business sponsor)
• Project manager (Delivery Manager)
• Sales and marketing manager
• Procurement manager
• Finance manager
• HR manager

1.2 Employees

• The delivery team, including supervisors and delivery men
• Sales and marketing team
• Office admin and receptionist
• IT support: IT and software engineers
• Accountants
• Customer service team

2. The External stakeholders

2.1 The Burnaby Government

• Municipal government agencies: to approve most permits
• Provincial government agencies: to support a business license
• Federal government agencies: to endorse the hazardous material

2.2 Communities affected by the project

• Job seekers (part-time or full-time jobs)
• Customers (online and in-person)

2.3 Companies and commercial organizations

• Suppliers or Vendors (trunk, cartoon box, trolley, masks, gloves...)
• Partners (legal consultant)
• Competitors (DHL, FedEx, Canada Post...)

Identify and analyze each Stakeholder (internal and external) with the following questions.

• Will the person or their organization be directly or indirectly affected by this project?
• Does the person or their organization hold a position to influence the project?
• Does the person impact the project's resources (material, personnel, funding)?
• Does the person or their organization have any special skills or capabilities the project will require?
• Does the person potentially benefit from the project, or are they in a position to resist this change?