The Stand Hotel has 100 rooms, two restaurants, an events center and 3 bars. The current departments, each of which has a manager, are room service, housekeeping, reception, catering and functions. Each manager has a mobile phone and a pager that works in the hotel. There are approximately 100 employees on the books with 25 people employed at any one time, unless there is a function where the number of employees increases.

All managers have a computer on their desk with full unrestricted Internet access. In the break rooms there are also computers with full Internet access where employees can check their email or play some games. Each has a personal assistant (PA) to manage appointments, typing, and generally assist the manager. Each of the personal assistants has a foot-controlled transcription machine to control playback from their manager's dictation machine. There are two different models, but foot-controlled transcription machines work with all pedal machines. In addition to the desktop computers, three of the managers have laptop computers that they can take home so they can access their email and appointments. The other managers have declined the option because they have their own computers or do not conduct company business at home.

Each person has a business email address that can be accessed from home, and it is to these accounts that lists, important notices, and other information are sent. It is considered that once the email is sent, it will be read by the employees and time will be allocated in each shift to allow the emails to be read. People who are not registered must read their emails remotely. The company has tried other methods, but this has proven to be the most reliable. There is a proposal to switch to SMS notification, but there have been problems with phone numbers, with people changing their number and not receiving your message. Many employees have set up a system where emails sent to their business address are automatically sent to their private address and they never actually verify their business address.

There are four copiers that are also uncontrolled, so any staff can copy an item by any number. It was rumored that a person made several copies of the music that his son was going to play in a competition. Because the use has been acceptable, management believes that any unnecessary copying is minimal and not worth the effort to remove, as any security procedures would not be cost effective and would introduce unwanted and unnecessary impediments to the operation of the business.

The function center has a digital still camera, a digital cinema camera and a film still camera that are used to record important events that can be used in promoting the establishment. They are used by other departments and management, but remain the responsibility of the functional department. They are stored in a stationery store that has a lock, but it is never closed because the exact location of the key is unknown.

Reception and administration have faxes that are available to all departments, previously there were more, but email has largely replaced faxes and the number of operational machines has been reduced to the remaining two.

The company is experimenting with developing a wiki to improve common information sharing with everyone in the company. Responsibility for its use and development has been shared with the CEO's PA and sole member of the IT department. Only 50 of the rooms have Internet access, and since there are only 20 computers in the building, there's not much to do. The property management software that handles reservations and general hotel management runs on a server in a server center where all management, service and support are managed by IT experts. They have a server that has Microsoft Office, Adobe Print Premium, software for dictaphones and transcription machines, as well as various other software programs. They are all stored in a shoebox at the bottom of a desk drawer, under a couple of books that were purchased to assist with initial training but have not been used for some time as an "office for everyone" and there is no need for training.

Answer the following questions:

1. Identify all items that could be identified as business tools.

2. Build a registration form that covers all the identified tools in question

3. Fill in all the details with the case information.

4. Identify the elements that a training plan must have.

5. Choose three of the tools listed in question one and identify any key issues that need to be considered about using the tool and that need to be explained to the user.

6. List the procedures or steps that management should introduce in the future to improve the operation and management of business tools.