The statement of work (SOW) is the:

a. legal document provided by potential suppliers guaranteeing they have the capability to meet the buyers requirements.

B. b. document that provides the buyer with the suppliers rationale for being awarded the service contract.

C. c. document that clarifies the internal users role in continuous quality improvement with the specified service provider.

D. d. document that describes the needs of the internal customer, communicates those needs to the supplier, and becomes the basis of the service contract.

E. e. suppliers action plan for service quality improvement to become a certified supplier.