The Student Affairs Unit is working to develop a business process model for managing make$-$up exams, as detailed in Article $9$: Make$-$up Exam Policy. You've been asked to assist with this project. At your meeting, only blank paper and pens are available for use.

Your task involves two main steps:

Identify Roles, Activities, and Decisions:

On one page, identify and note the roles $($agents$/$units$)$ involved, their activities, and any decisions along with possible outcomes.

Create Your Process Model:

On another page, create a simple hand$-$sketch diagram to represent the steps for the make$-$up exam process as instructed. Do not use any software applications.