The Sunderland Cycle Company sales order process begins when a sales representative takes an

order from the customer over the phone or fax (for established customers) and prepares the

customer order. The sales clerk uses a PCs to input the customer order into one of two different

data files, either the custom-design order file or the regular order file. The system manager in the

sales department periodically checks the Web server for orders that come in through the Internet

and prints these orders for the sales clerk to enter as sales orders.