Question
The table below shows a slightly simplified version of the hot dog stand process from the first homework. Process step Activity Average time per order(seconds)
The table below shows a slightly simplified version of the hot dog stand process from the first homework.
Process step | Activity | Average time per order(seconds) |
1 | Sasha takes orders, collects the money, and chats with the walk up customers. Tacks onto order-in board. | 60 sec |
2 | Order on order-in board | 30 sec |
3 | If needed, Andy adds more dogs to the grill and waits for all to be cooked. | 20 sec |
4 | Andy puts cooked dogs in bun, wraps it in foil, adds fruit of choice, & puts in serving container. | 40 sec |
5 | Order sits on counter for Sasha | 30 sec |
6 | Sasha adds beverage | 10 sec |
7 | Sasha calls customer to stand, delivers order and chats a bit | 30 sec |
8 | Andy checks work area, cleans and stocks as needed | 48 sec |
9 | Sasha fills up condiments, keeps serving counter clean, and bags hour trash | 48 sec |
- What is the average cycle time per order?
- Steps 2 and 5 are wait times. How much of the remaining time do you think is NVA time? There is no single correct answeridentify types of waste and estimate the amount of time spent on non-value-added activities. Describe the type of waste and amount of NVA.
- Using the information from questions 1 and 2, calculate the process cycle efficiency.
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