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The table shown below contains a variety of performance measures that companies might use as internal business process measures in their balanced scorecards. Each measure

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The table shown below contains a variety of performance measures that companies might use as internal business process measures in their balanced scorecards. Each measure is accompanied by a + or - to indicate whether the performance measure should increase or decrease over ime. Required: For each measure, place an X in one of the three columns to indicate whether the measure would most likely be adopted by a company pursuing a strategy focused on operational excellence, product leadership, or customer intimacy

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