Question
The technical support call centre for a software company has a mean wait time of 210 s, with a standard deviation of 40 s.
The technical support call centre for a software company has a mean wait time of 210 s, with a standard deviation of 40 s. The management team wants to continue to improve customer satisfaction by setting a wait-time standard. If the company wants 85% of the calls to be answered within a new time specification, what maximum wait time should be used? Make sure to round your answer to the nearest second. Clearly explain your method.
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Get StartedRecommended Textbook for
Statistics For Business And Economics
Authors: James T. McClave, P. George Benson, Terry Sincich
13th Edition
134506596, 978-0134506593
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