The ten steps mentioned in the reading for operational efficiency are: Increase Management Awareness Of The Operations & Maintenance Department, Track Your O&M Activities, Identify Troubled Equipment And Systems, Address One Of These Troubled Systems, Aim For Operational Efficiency Of This System, Purchase Diagnostic, Metering Or Monitoring Equipment If Needed, Collect And Trend Tracking And Diagnostic Data, Select, Request Funding For And Complete Your First Operational Efficiency Project, Highlight This Success, Choose The Next Piece Of Equipment And Repeat. The five steps from the article for operational efficiency are: Understand the Difference Between Busy and Productive, Aim for Good, Not Perfect, Use (And Invest in) the Right Tools, Focus on What Moves the Needle, and Unplug from Work. Compare and contrast the steps outlined in each list and list at least one similarity and one difference between the lists