The term goal congruence refers to the: matching of financial goal of the company with its nonfinancial goals. Aligning the goals of business segment managers with the goals of top management. Achievement of the goals set by the management by utilizing the resources available. duplication of costs as a result of decentralization. The payroll department of a manufacturing company is most likely to be a(n): cost center. revenue center. investment center. profit center. The performance measurement system should provide incentives to segment managers for coordinating activities of the subunits and focusing them toward the overall company objectives. Which of the following performance measurement goals has been described by this statement? Motivating segment managers Promoting goal congruence Providing feedback Benchmarking One part of the balanced scorecard helps management answer the question How do we look to shareholders?" Which of the four perspectives is being described here? financial perspective customer perspective internal business perspective learning and growth perspective Which of the following four perspectives of the balanced score card enables the management to answer the question: "How can we continue to improve and create value?" financial perspective customer perspective internal business perspective learning and growth perspective Which of the following internal business perspective key performance indicators (KPIs) is commonly used to assess the innovation process? number of new products developed number of warranty claims employee turnover rate rate of on-time deliveries