The term intermediaries can refer to a large number of _______, _________, and ________ that exist as links between producers and ultimate consumers or business passengers who are the airline’s customers.

	a.	Firms, platforms, and networks
	b.	Terminals, ramps, and parking
	c.	Distribution, agent, and retailer
	d.	none of these answers are correct

Indirect channels of distribution include

	a.	Travel Management Companies
	b.	Global Distribution System
	c.	Online Travel Agency
	d.	all of these are correct

The 5 I's of airlines services include:

	a.	Intangibility, Inconsistency, Inseparability, Involvement, and Inventory perishability
	b.	Income, Intangibility, Insurance, Integration and Involvement
	c.	None of these are correct
	d.	All of these are correct