The Top Management of Dream Home Estates is meeting to discuss their plan for a

New CRM Solution. Both the CIO, Mr$.$ Unni and the CFO, Mr$.$ Mishra are of the strong

opinion that the company should implement a Custom On$-$Premise CRM solution to be

developed by the company$$s regular IT Partner. On the other hand, both, Mr Das, Head of

Sales and Ms Dutt, CFO are keen to move to a cloud Cloud$-$based SaaS CRM solution. The

debate is getting heated as Ms Dutt also recalled past IT system implementation failures.

a$.$ What arguments can Mr$.$ Unni make in favor of in$-$house CRM implementation?

b$.$ What arguments can Mr Das make in favor of a Cloud$-$based SaaS CRM solution?