The Topic As a producer of sophisticated modern aircraft, Boeing is by definition, a technology company. However, in recent times the firm has had trouble with technology management - specifically quality management. Having read the article on Boeing's most recent quality management (QM) issues, consider the six (6) key goals of QM" from our chapter 2 slides and other supporting literature. 4 1. Intense focus on the customer; 2. Concern for continual improvement; 3. Process focused; 4. Improvement in the quality of everything the organisation does; 5. Accurate measurement; 6. Empowerment of employees