The tourism world has been forever changed since March 2020. All the top trending words since 2020 are related to COVID. With your understanding of the hospitality and tourism industry (e.g. historical development, business perspectives, marketing strategies), please answer the following questions:

1. Does travel play an essential role in your life? Describe yourself - what type of travelers you are (the concept of segmentation in chapter 2).
2. How did the pandemic change your life and travel behavior?
3. There was a prominent presence of the sanitation or cleaning crew at hospitality and tourism facilities, such as shopping malls, restaurants, hotels, amusement parks, etc.. Besides following new rules and regulations, the hospitality and tourism industry needs to rebuild customers' confidence in safe travel. Is the prominent presence of the sanitation and clearing crew an effective way to boost travelers' confidence? Why or why not? Are there any other good practices you may have noticed when traveling? Please give an example.
4. What may be the new changes in travelers' expectations towards services in the post-pandemic era?