The Transportation Security Administration runs a program in which Behavior Detection Officers attempt to use behavioral cues to identify terrorists at the airport. Critics of this program point out that, in its decade-long history, this program has never successfully identified and arrested a terrorist. (The most common arrest associated with the program is undocumented immigrants.)

1. If you were a defender of the TSA, how might you use the arguments from our models of strategic adjustment to defend the program against such critics?

2. If you were a critic of the TSA, how might you use the arguments from our models of strategic adjustment to critique the program?