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The two core principles of TQM areAmaia has been very careful to work with her team to finalize next year's goals. She has taken the

The two core principles of TQM areAmaia has been very careful to work with her team to finalize next year's goals. She has taken the process seriously and now wants to make sure that others do their part. Amaia is insisting that all employees follow instructions fully and completely. Amaia seems to be exhibiting the

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